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1. Why do you wait to plow the snow off the streets?

After applying road de-icing chemicals, the Department of Public Works (DPW) waits for the chemicals to react with the snow to create a “brine” solution. This reaction time depends on a number of variables (i.e., traffic flow, temperature, etc.). The “brine” solution keeps the snow from adhering to the street and helps in the snow plowing effort.

2. Do some streets receive priority during a snow storm?

Yes, major (arterial) roads and hills are a top priority, followed by service to arterial collector roads.

3. Do the sidewalks receive the same priority as streets?

No, the roads are a priority for public safety reasons. Only highly traveled and school related sidewalks are plowed when the storm has ended.

4. Why is the snow pushed into my driveway?

This situation is unavoidable. The plows remove as much snow as possible to allow for maximum clearance of the roadway and to allow for mail delivery.

5. Why does my street always seem like it’s the last one plowed?

Traffic volume is the determining factor for order in snow removal operations. You may feel that your street is last to be plowed, but our main objective is to make the roads safe for all drivers during snowstorms. Please be patient.

6. How do I report plow damage?

First, please know that the Town is not liable for damages incurred by plowed, thrown or moved snow and ice as the result of normal plowing operations. Further, the Town is not responsible for the following damaged items that are located within the public way: fences; lawns; shrubs; sprinkler heads; steps; or trees.

Mailbox Responsibility
The town will be responsible for mailboxes that are physically hit by a plow; however, the town is not liable for damage to mailboxes caused from heavy, wet snow being plowed. Mailboxes will not be repaired if they are in a deteriorated condition.

Mailboxes and posts damaged by the impact of a snowplow will be fixed and/or replaced by the town with a standard wooden post and black box. The town will provide a check in the amount of $50 for homeowner’s use for any specialty mailbox and/or post that cannot be repaired.

To report plow damage, please contact the Department of Public Works at 781-786-5100. See also: 

Plow Damage & Policies

7. Who determines the opening, closing or delayed opening of schools during a snow storm?

The School Department.determines school closings and delays.